Asset Manager Software

Features

Giva eAssetManager™, Giva eSoftwareManager™, and Giva eAutoDiscovery™ provide:

• Customizable fields, screen, and options to meet the unique requirements of your organization
• Standard templates to help you quickly get started
• Configuration Management Database (CMDB) to provide accurate, automated, and an up-to-date centralized repository describing all of the IT assets and configurations in your organization and track all interrelationships between assets, incidents, and problems
• Change history to automatically track all software and hardware adds and removes
• Software license compliance reports to track the number of licenses installed and available
• Complete asset information available in one click
• Quick views display all assets assigned to an employee
• Batch import of hardware and software assets or auto-discovery option to help you get started
• Auto-discovery of assets using the Microsoft® WMI API, instead of client software on each PC
• Ability to re-assign and loan assets to employees, while maintaining change histories
• 12 pre-defined, customizable reports to more strategically manage company assets for a high ROI
• Seamless integration with self-service Web portal
• Seamless integration with Giva eHelpDesk™ and Giva eChangeManager™
• ITIL-compliance

ITIL®

The IT Infrastructure Library® (ITIL®) encompasses the following six areas:

• Problem Management
• Incident Management
• Change Management
• Configuration Management
• Service Level Management
• Release Management

To gain a further understanding of ITIL, download a Giva ITIL whitepaper.

Giva eAssetManager and Giva eSoftwareManager specifically address Configuration Management.

Configuration Management

Configuration Management provides configuration information to all the other ITIL processes through a centralized Configuration Management Database (CMDB). As opposed to a simple asset database, the CMDB documents all the relationships between configuration items (CIs) that deliver a specific IT service.

Giva eAssetManager and Giva eSoftwareManager help you manage and control the CMDB, with all the details of relationships between Incidents, Problems, Known Errors, and RFCs.

Other Processes

Many ITIL processes use the CMDB. Incident Management uses the Giva CMDB to more rapidly diagnose service outages. Problem Management uses it to identify Known Errors. Change Management uses the CMDB to assess the risk of a change. Release Management uses it to configure a test environment that reflects the live environment.

Since all ITIL processes use the CMDB so extensively, the CMDB accuracy is essential. Giva eAssetManager and Giva eSoftwareManager provide tools to ensure the accuracy of the CMDB through planning, identification, control, status accounting, verification, and audit.

Hardware – Giva eAssetManager

Maximize the ROI of Your Company’s Assets

The Giva asset management software helps you track all the IT hardware assets in your organization. It provides:

• Faster diagnosis of hardware and software problems –  Desktop technicians can use prior service events and problem resolution histories of an asset to help resolve current problems more quickly. Giva eAssetManager provides "medical charts" for each asset to track lifecycle events in hardware, software, firmware, and configuration to help quickly understand and diagnose problems.
• Data to make strategic purchasing decisions –  When you need to set corporate standards for asset acquisition, the Asset Repair Frequency report provides information to help make more informed decisions. For example, if you know that over a 12-month period laptops from one vendor have a higher frequency of problems than from other vendors, then this information can help set corporate asset acquisition policy.
• Project management capability to scope and plan corporate upgrades –  To help you scope an upcoming hardware or software upgrade, the Inventory Count report provides a list of all assets by manufacturer and model number. You can then plan your upgrade to optimize customer training and scheduling. You can also use parent/child service requests in Giva eHelpDesk™ to manage the project.
• Ability to manage leased assets more effectively and plan for transitions –  The Leased Asset Aging report allows you to evaluate the timing of leases coming to an end and plan for the return of assets. You can also use this report to plan in advance if any hardware or software needs to be removed from the asset.
• Powerful tools for data mining of asset information –  Customizable Giva reports allow you to perform data mining on all of your asset information.

In addition, Giva eAssetManager™ helps you:

• Streamline physical inventory –  Giva eAssetManager provides reports of all assets in your inventory, which you can then use to verify assets during a physical inventory.
• Eliminate unnecessary work –  The last thing you want to do is spend time working on hardware that is covered under warranty. A quick check of the vital asset information will determine if the asset is still under warranty. If the hardware is under warranty, then you can send it back to the vendor.
• Protect Company Assets –  When employees leave your company, the Assets By Customer report provides a listing of what assets are still assigned or loaned to them.

Software – Giva eSoftwareManager

Ensure Your Company’s Software License Compliance

The Giva software license management solution tracks all the software assets in your organization and helps you:

• Reduce costs by efficiently managing your software assets –  When employees leave your company, the Software & Hardware Inventory report will provide you a listing of the assigned software so that you can "release" licenses and re-assign them to other employees. This reduces costs by allowing you to re-use licenses, rather than purchasing new ones.
• Avoid costly license compliance audits –  If you are using more software licenses than you have purchased, you may incur significant penalties. According to the Software & Information Industry Association software license non-compliance penalties may include: (1) triple the cost of each unauthorized license, (2) destruction of all illegal copies, and (3) the forced purchase of legal copies to replace all illegal copies.
• Plan corporate upgrades –  If you need to scope the work required for an upcoming software upgrade, the Software Inventory Summary report lists all software assets by vendor, product, and license type. You can then plan your upgrade to optimize customer training and scheduling. You can also use the parent/child service requests in Giva eHelpDesk™ to manage the project.
• Data mining of software information –  You can customize Giva reports to perform data mining on all of your software asset information.
• Streamline physical audits –  Giva eSoftwareManager allows you to run reports of all the software assets in your inventory and then verify this with a physical audit.