Knowledge Bases and Return on Investment (ROI)

Knowledge Management is an ongoing process of capturing, optimizing, and delivering information. It is not a one-time purchase of a new support center tool. Therefore to calculate the Return On Investment, you need to evaluate the cost of implementation and the cost of management. The cost of implementation relates to the initial purchase of software, hardware, communications, training, and services required for the knowledge base to be placed into production for daily use. The cost of management relates to the ongoing costs of maintaining the knowledge base and the infrastructure that was implemented.

If you would like a white paper on this topic please download it at:

Source: Joslin & Associates

Is this interesting information? Please share your thoughts. Thank you!

Add Comment

Name:

Email Address:

Website:

Comments:

Enter text that you see in the image:

Remember My Information
Subscribe

If you subscribe, any new posts to this thread will be sent to your email address.