Considering replacing your IT Help Desk or Customer Service Software?
What new features and functions will you need?
Sign-up for this Webinar and receive a valuable IT Help Desk or Customer Service Needs Assessment Excel tool.
At this Webinar, you will learn:
- Lessons on how to build software requirements based upon "Help Desk & Customer Service Best Practices"
- How to take charge of the requirements process and quickly focus your evaluation team on vendors that meet your needs
- Learn how to listen for "pain points" at the executive level to help gain support for your software purchase
- Learn how to calculate the Total Cost of Ownership (TCO) to find the most economic alternative
This complimentary and informative Webinar is hosted by Giva, Inc. and CDC Global Services.
Register now by clicking on a session time:
Wed, Mar 03, 2010 11:00 AM - 11:45 AM EST / 11:00 AM - 11:45 AM PST
Wed, Mar 10, 2010 11:00 AM - 11:45 AM EST / 11:00 AM - 11:45 AM PST
Wed, Mar 17, 2010 11:00 AM - 11:45 AM EDT / 11:00 AM - 11:45 AM PDT
Wed, Mar 24, 2010 11:00 AM - 11:45 AM EDT / 11:00 AM - 11:45 AM PDT
Wed, Mar 31, 2010 11:00 AM - 11:45 AM EDT / 11:00 AM - 11:45 AM PDT
See more information: IT Help Desk SaaS and Customer Service SaaS
