Cloud Customer Service Knowledge Base Usage Report

Posted: July 1, 2012 3:14 PM
Categories: Healthcare, Outsourced Customer Service, Technology, Help Desk Best Practices, Insights For Customer Service Leaders , Outsourced IT Help Desk, Insights For CIOs & IT Directors , Hospitals, Customer Service Best Practices, Legal, Outsourced Call Center, Software as a Service-SaaS

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This is specifically for each knowledge article. There is also a report to tell you when articles were created, last modified and last used.

 

Download the webinar slides:  Metrics For IT Help Desk & Customer Service Organizations

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