Testimonials

"Because it is both comprehensive and easy to use, our help desk staff was able to quickly learn Giva eHelpDesk. The small amount of administration needed is a real time saver."

"Because we use the Giva On Demand Software option, there has been no significant impact on our infrastructure support team. We do not have to manage, maintain, or upgrade any server equipment."

"Working along with Giva, we were able to configure the system and complete the set-up in about one week. The Giva help desk and asset management software required significantly less time to set-up than our previous help desk system."

"The Giva reporting engine is superb. The fact that we do not have to use a standalone reporting package saves an enormous amount of time and effort."

"As a nationally dispersed organization, having one centralized IT help desk and incident/problem management system has proven invaluable in coordinating the support of all of our offices."

– Willie Baez, Assistant Director Information Technology, User Support Division, Epstein Becker & Green, P.C.

"Giva offers all the features, functionality, and ease of use that we needed on an enterprise-wide basis to provide excellent support to our organization without the headaches of managing more servers, network infrastructure, applications, and client software.

"Giva Web-based help desk software, knowledge base, and asset management software has allowed us to streamline our IT operations and support team. Giva eHelpDesk has allowed us to deliver a very high level of customer satisfaction at a cost approximately one-third the projected total cost of ownership of other solutions we considered."

– Lori Mazzola, National IT Project Manager, Epstein Becker & Green, P.C.