"Day in the Life" Demonstration

Giva eAssetManager User

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Part 1 – Giva eAssetManager Benefits

Before you create asset records, you will need to complete some asset administration steps to set-up the pick lists used to create the asset record. This is discussed in Part 2 of this document. If you provide this information to Giva in a spreadsheet, we can rapidly import it into the eAssetManager database saving you data entry time.

Linking Assets to Service Events

The really dynamic power of Giva eAssetManager comes when you link service events to customer’s assets. After the company assets have been entered into the database you are ready to link assets to service events. During NOR set-up, your Administrator may have designated that whenever a specific NOR is used, you will be required to attach an asset.

Attach Asset to Ticket Hyperlink

When a customer calls with a desktop computer problem, and you are in the "Create Ticket" mode, you will see the "Attach Asset to Ticket" hyperlink in the first line of the ticket.

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