"Day in the Life" Demonstration

Giva eAssetManager User

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Asset Acquisition

The Acquisition screen allows you to capture and track all information about the manner the asset was acquired including purchase, warranty, and lease information. This is especially useful so that unnecessary service time is not spent working on assets that are owned by a third party. If the asset is under warranty, you can simply send it back and get a new one if you know the warranty period. If you lease equipment, then leasing companies may require that you keep accurate records of your assets. If you have designated the acquisition type as lease, then you can enter the Lease Start Date and Lease Term. If you have designated that the asset was acquired as a loaner (e.g., from a vendor on evaluation) then you can enter the Loan Start Date and Loan Term.

Summary

Giva On Demand Software Option or Locally Hosted

Giva eAssetManager is offered either as software that you can install locally on your infrastructure or as a hosted, software-as-service application through the Giva On Demand Software™ option.

The Giva On Demand Software option:

• Delivers high application availability and reliability
• Provides you with full control over application administration and ability to customize applications to meet your unique requirements
• Leverages IT resources, allowing your IT team to manage other, mission-critical systems
• Provides redundant power and network connections, back-up, physical and network security, and 24 x 7 x 365 monitoring, operations and administration
• Transmits service management network traffic over the public Internet, rather than on more expensive leased line WANs
• Dovetails with disaster planning and simplifies business continuity issues by minimizing applications hosted on-site

With the Giva On Demand Software option, you no longer need to purchase, manage, maintain, or upgrade:

• Application, database, and Web servers
• Database, Web server, and reporting (e.g. BusinessObjects™ Crystal Reports®) software
• VPN or other telecommunications equipment

The Giva On Demand Software option allows you to minimize upfront capital expenditures and reduce headcount requirements for set-up and on-going maintenance.

Additional Information on Giva Service Management Suite™

To speak with a business development professional about how the Giva Service Management Suite™ can help you reduce costs, speed issue resolution, and increase customer satisfaction, call +1.408.260.9000 today.

Giva Worldwide Headquarters
Giva, Inc.
1556 Halford Avenue, #102
Santa Clara, CA 95051
USA
Tel: +1.408.260.9000
Web: www.givainc.com

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