Business-to-Business Customer Service Demo

Knowledge Search Answers

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 >>

Knowledge Search Listing

In this case, Carol sees a list of possible answers to her question. In the listing, only a summary of the knowledge record appears. Clicking the title hyperlink takes her to the actual knowledge record.

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 >>