Business-to-Consumer Customer Service Demo

Agent Creating a Service Request

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User Interface

Carol also has the option to contact Support via the telephone. To do this, she clicks on "Contact Support" and finds the phone number of DSC support. She calls DSC support and talks with Betty, the CSR. Betty’s screen looks similar to the one pictured below.

Betty asks Carol for her last name and then enters it and clicks the enter key. This automatically locates Carol’s customer profile and displays her last ticket. If Betty only types in a few letters of Carol’s last name, then Betty sees a list of all customers that fit that partial spelling.

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