"Day in the Life" Demonstration

IT Manager

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SLA Compliance Trends Report

The SLA Compliance Trends report allows you to view the effect of changes you may make in your organization. You may have made changes in personnel, training, equipment, processes, technology, etc. The results over a period of time can be captured in this report. The report allows you to simply select the date range and the report will present charts for the percentage compliance over time and for each severity level. In addition, you receive a chart for the composite totals of all severity levels. Only a portion of the report is shown below.

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