"Day in the Life" Demonstration

IT Manager

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 >>

Re-Opened Ticket Report

Tickets are re-opened when a customer calls the Help Desk to report that the work performed did not fix the problem. The goal of every IT Manager is to keep the re-opening of tickets to a minimum since customers expect their requests to be fixed the first time. This report enables you to determine which Natures of Request(s) or Assignees are related to the most re-opened tickets. The column listing "# of Re-opened" is linked to the actual tickets so you can easily investigate the detail.

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 >>