"Day in the Life" Demonstration

Giva eKnowledgeManager User

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 >>

Step 8 – Record Scoping

For any company, there can be four different Record Scopes. These are groupings of data that can be indexed and placed together.

• Single service desk level only
• Multiple service desks under a given company (Predefined set of service desks)
• Parent/child companies
• Global (Across all Giva companies.)

If a Single Service Desk Scope is selected for a knowledge record, the knowledge record is only available for the single service desk that it is scoped for. If a Multiple Service Desk Scope is selected for a knowledge record, the knowledge record is only available for the multiple service desks that are part of the company.

Knowledge records can be scoped by Administrators using Single Service Desk, Multiple Service Desk, and Parnet/Child Company Scopes. Only Giva can scope knowledge records with a Global Scope, which will allow it to be shared across all of Giva companies.

When a search executed, you will only search the knowledge that is appropriately scoped. When authoring knowledge, you have to associate a knowledge record with one of the three above scopes.

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 >>