"Day in the Life" Demonstration

Giva eKnowledgeManager User

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Searching For Knowledge

Giva eKnowledgeManager supports the following search methods:

• Natural Language Search –  The natural language search engine evaluates words based upon their meaning and the relative positioning to each other. For example, an exact match of the phrase would have a higher relevancy score than phrases with all the same words in different order. The search engine has a database of synonyms, commonly misspelled words, and a thesaurus. It also performs root word stemming. It can also interpret and differentiate between words that sound alike or have similar letter patterns. These functions help to better interpret the search input in order to generate higher quality search output.
• Boolean operators such as AND, OR and NOT
• Keyword

The "Search Service Requests" link allows you to search the database of previously opened service requests.

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