"Day in the Life" Demonstration

Giva eKnowledgeManager User

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Natural Language Search Results – Widen or Narrow Search

You may be able to widen or narrow the search scope if you have not found the information that you are looking for. These widen and narrow scope options in the upper right hand corner will not always be available. It depends upon the question asked and the results available. The Natural Language search engine figures this out on-the-fly given the input for each search.

If you are presented with these options, you can execute a broader search by clicking on "Widen Search Scope" in the upper right-hand side. This will give you new records not yet viewed. It may allow you to do this more than one time. After the search has been widened as much as possible, you can narrow the search scope by clicking on "Narrow Search Scope." This will display your original search results.

If a single search "hit" results in an attached file match, then the name of the file will be indicated in the search results. In the summary of each search result, the search engine will return the three best sentence match up to a maximum of 500 characters that match your question. If there is not a search "hit" within the knowledge record the file is attached to, then no information from the knowledge record will be included in the results of the search.

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