"Day in the Life" Demonstration

IT Change Manager

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Change Rejection Reason Report

The Change Manager rejects RFCs based on many reasons. For example, the request may be a duplicate. Typically, rejections should be the exception. The purpose of the Change Rejection Reason Report is to provide information about the various reasons for rejections so that process improvements will reduce the rejection volume and reducing the Change Manager’s workload. This report queries all rejected RFCs. In addition, you can further define the search by Service Group(s), Priority(s), Scope(s), Change Category(s), and date range.

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