"Day in the Life" Demonstration

IT Change Manager

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Add Service Group

Service groups are any departments that will implement changes. In an IT organization, they typically are the same as those that interact with the IT Help Desk. In the change management process, you assign RFCs to service groups and to individuals within the service group. During user/customer configuration, you assign each individual to one or more service groups via a drop-down menu. Giva eChangeManager reports indicate change workloads by service groups for resource planning.

Add Location

In order to complete all the required user/customer profile fields, you must complete the location setup. This allows you to simply select a location from a drop-down menu. You can be a detailed as you want, a single location or many. If you want to have more detailed reports of changes, then you might want to also add regions. However, region is not a required field for Giva eChangeManager.

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