Business-to-Business Customer Service Demo

Agent Creating a Web Based Service Request

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Create a Service Request

To deliver great service, it is important that Betty know something about Nemours Children’s Hospital. Betty needs to know what type of service contract they have, who are the authorized contact people and what products Nemours has purchased from GEMP. This Create Ticket screen also displays any of Nemours’s recent service requests. This not only helps to avoid duplicate ticket entries, but also provides a chance for Betty to understand Carol’s and Nemours’ previous support issues.

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