"Day in the Life" Demonstration

Business-to-Business Customer Support

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Reports Listing

Giva eCustomerService has more than 65 quick click reports to help users and managers understand and manager their support business. For convenience, Giva eCustomerService groups reports into logical sections: Current Status, Request Analysis, Service Level Agreements, Customer Information, and Knowledge Management. The reports section provides you a way to group your favorite reports together under, “My Reports”. Simply click the “Set up My Reports” link and designate your favorites. This will place your reports in your own special area at the top of this page.

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