"Day in the Life" Demonstration

Business-to-Business Customer Support

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Knowledge Usage Report

Quality knowledge that is used often is more important than a high quantity of knowledge that is not used. This report ranks knowledge records by the Problem Solving Score and the User Rating. Each time that a knowledge record is used, the Problem Solving Score is incremented. Customers and users can rate the usefulness of knowledge. This report is excellent for rewarding knowledge creators for proposing useful and high value knowledge.

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