"Day in the Life" Demonstration

Business-to-Business Customer Support

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Giva eCustomerService is easy to implement

Giva showed GEMP how to very easily and quickly integrate Giva eCustomerService into its existing corporate Web site. Giva provided GEMP with a small piece of software code to post on their web site. This only required about 30 minutes of work by their Web master. In the example below, GEMP integrated the code in the upper right hand section of this Web page. The self-help Web portal contains the following support links:

• Self-Help Knowledge Tool –  Clients enter a search question
• Customer FAQ/Most Frequently Used –  Clients find answers to question
• Conduct an Advanced Search –  Clients do a more advanced knowledge search
• Contact Support –  Phone, chat, and email directions
• Create a Service request –  Clients enter their own service request

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