Business-to-Consumer Customer Service Demo

Self-Help Portal

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 >>

Giva eCustomerService: Customer Self-Help Request

Another option Carol has is to create a service request from the self-help Web portal. After she clicks on "Create Service Request", a customer Home Page appears. Simple links exist for different actions, such as creating a new ticket or searching for existing tickets

When she clicks on "Create New Ticket", an easy-to-complete window appears.

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 >>