"Day in the Life" Demonstration

Business-to-Consumer Customer Support

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Giva eCustomerService is easy to implement

Giva showed DCS how to very easily and quickly integrate Giva eCustomerService into its existing corporate Web site. Giva provided DCS with a small piece of software code to post on its Web site. This only required about 30 minutes of work by their Webmaster. In the example below, DCS integrated the code in the upper right hand section of this Web page. The self-help Web portal contains the following support links:

• Self-Help Knowledge Tool (they enter a search question)
• Look at the Customer FAQ and Most Frequently Used question/answers
• Conduct an Advanced Search
• Contact Support (phone, chat and email directions)
• Create a Service request

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