"Day in the Life" Demonstration

IT Help Desk Administrator

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Step 5: Add Customers

"Customers" are all the people that may request service from the Help Desk. "Customers" can be imported via batch mode processing into the Giva database to get your company up and running quickly. We have found that all of our customers are able to export the minimum required fields of information such as first name, last name, email address, phone number, etc. from their HR or email system.

Only five fields are required to get up and running. On an ongoing basis, Giva eHelpDesk can be integrated with your Human Resources department application so that new employees and moves, adds, and changes can be kept up to date automatically.

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