"Day in the Life" Demonstration

Help Desk Analyst

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Major Outage – New Service Request

When a major outage occurs, the Help Desk needs all the "help" it can get. That is why Giva created the Tsunami Ticket&trade. When you receive a new call about an outage or you see a Marquee Message relating to an outage you can create a request in seconds and then continue to add new customers to that request very quickly. When viewing a customer profile, check "Start Tsunami". When you receive a related call and you are viewing a customer profile, click on "Add Customer to Tsunami" and then select the relevant Tsunami Ticket that this new ticket should be linked to. A duplicate of the original request will be created with the new customer’s name. If any changes are made in one request, then they are made in all requests.

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