"Day in the Life" Demonstration

Help Desk Analyst

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 >>

My Open Tickets

We know that it is important to manage your open service requests so there is a "My Open" ticket tab at the top of all pages. There is also a hot key to access this report (Ctrl-Shift-O). All the requests assigned to you are listed with hyperlinks to take you directly to the request. You can sort any of the reports any way you want by clicking on specific column headers. You can mark any or all tickets for printing by checking the respective boxes and clicking the "Print" button. A "printer-friendly" version of the ticket will be printed.

Giva eHelpDesk also makes it easy for you to see the status of service requests for your entire Service Group. A listing at the bottom of this report allows you to view all service requests for Service Group(s) of which you are a member. If you click on any ticket link and make a change, such as closing a ticket, then after updating the ticket you will be brought back to the report. It will reflect any changes you have made (eg. a closed ticket will not be displayed).

If you want to download any report to further manipulate it, simply click on the "Create Download" link and the report will automatically be downloaded into a Microsoft® Excel.

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 >>