"Day in the Life" Demonstration

Help Desk Analyst

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Ticket Count by Assignee Report

This report provides a listing of the number and percentage of service requests opened and closed by each Assignee(s), Location(s), and Region(s). This is an excellent report for monitoring general workload and new hires. Each Assignee name and the number of tickets are hyperlinks that present more data. Clicking on the Assignee link will retrieve all the tickets. Clicking on the number in the "# of Open Tickets" column will retrieve just the open tickets.

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