"Day in the Life" Demonstration

Help Desk Analyst

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 >>

Help Desk First Call Resolution Report

One of the key industry measurements of Help Desk effectiveness is first call resolution. This measures the number of times that a customer request was resolved by the Help Desk while the customer was still on the phone. Giva eHelpDesk provides you with an easy to run report to measure the Help Desk performance. You have the option to run the report for the entire Help Desk or for a selected Creator and for any date range. Using the associated links, you can also view the actual tickets used to generate the report.

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 >>