"Day in the Life" Demonstration

Help Desk Analyst

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Ticket Frequency Report

This is a multi-dimensional "Top 10" report that gives you information about customers, departments, or Nature of Requests. You can determine which customers, departments, or Nature of Requests are among the top 10 measured by number of tickets, time spent on tickets, or highest average time spent on tickets. By reviewing this report periodically, you can perform root cause analysis to try to reduce the number of requests.

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