"Day in the Life" Demonstration

Help Desk Analyst

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Giva eHelpDesk Support

Giva has product support integrated right into Giva eHelpDesk. If you have any problems with Giva eHelpDesk, you can open up tickets that are sent directly to Giva Customer Support.

Giva measures our support performance by the Service Level Agreements that we contractually commit to you. We give you access to a Support SLA Compliance report that allows you to measure how we are meeting our SLA commitment for support to you.

We allow you to download your data at anytime. We also give you access to online documentation, Quick Reference Guides, and release notes for new versions. Our policies and procedures are also available online.

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