"Day in the Life" Demonstration

Help Desk Analyst

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 >>

Search Previous Problems or Solutions

From the Home Page or while opening a ticket, select "Search Knowledge Base" and then enter keywords. Check the relevant Description fields when searching for previous problems. If you enclose keywords is in quotes, then Giva eHelpDesk returns only exact matches.

Select any of the ticket buttons to view more detail. When viewing a ticket, select any of the ticket links at the bottom of the screen to view other tickets.

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 >>