"Day in the Life" Demonstration

Help Desk Analyst

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Other Giva eHelpDesk Ticket Features

In the "Ticket Actions" tab you can keep track of the hours worked on a ticket. This can be useful if your company charges back to departments for services or if you have an outside vendor using Giva eHelpDesk. The Reports section includes a report that summarizes the hours worked in all tickets. This report an be sorted by by Department and/or Cost Center Code.

You can attach an asset to a ticket as part of the Giva eAssetManager. In addition, there are a series of Asset Management reports that are very useful.

You can also copy a ticket. Copying a ticket is an easy way to enter multiple tickets very quickly with all the same information except the customer name.

You can also back-date a ticket. You can use this feature when you are entering requests that may have been submitted the previous day from voicemail or email.

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