"Day in the Life" Demonstration

Help Desk Analyst

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Search and Edit an Existing Ticket With the Ticket Number

In order to retrieve a ticket, enter the ticket number in the data entry box that has the Search link next to it. Press "Enter"or click Search.

The four ticket tabs provide access to all sections of the ticket. After making changes in the ticket, select "Update" to update the ticket and go back to the previous screen or select "Update & Modify" to update the ticket and remain in the ticket.

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