"Day in the Life" Demonstration

Customer Support for Employees

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 >>

Using Giva eKnowledgeManager

In order to help employees/customers find information that may solve their problems, you can give them access Giva eKnowledgeManager. You can populate Giva eKnowledgeManager with your own knowledge articles or use third-party knowledge databases.

After they type in the Service Request Description, they click "Search eKnowledgeManager" and the following pop-up box is displayed in the second screen shot below.

Giva eHelpDesk automatically copies the Service Request Description into the pop-up screen and can be refined as part of the search. Either the natural language search engine or the Boolean search engine can be used with key words and/or phrases. After the search terms are entered click "Search".

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 >>