"Day in the Life" Demonstration

Customer Support for Employees

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 >>

Select Nature of Request

Nature of Request (NOR) is a pre-defined category for your service request issue. Below is a very simplified menu with only seven generic categories. This menu can be configured to meet your specific requirements.

Select Severity Level

The Severity Level is the method used to prioritize service requests. As an option, you can link a default Severity Level to any Nature of Request. For example, when you select a Nature of Request, Giva eHelpDesk can automatically complete the Severity Level for you. Alternatively, you can allow your employees/customers to select the Severity Level that best describes their situation in accordance with the Severity level descriptions that you provide. Each Severity Level has respond and resolve time goals associated with it.

Add/View Attachment

The employee/customer can add a file attachment to the service request by clicking on Add/View Attachment. For example, the attachment could be a screen shot or a file that they are having a problem working with. The technical staff can also attach files to service requests so employees/customers can access these file.

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 >>