"Day in the Life" Demonstration

IT Manager

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Root Cause Summary Report

A root cause is the most basic reason for an undesirable condition or problem, which if eliminated or corrected, would prevent the problem from existing or occurring. When this report is combined with the Tickets by Nature of Request Trends report, it yields a very powerful understanding of why customers are experiencing problems. If you find "Customer Needs Training" or "Hardware Failure" as frequent root causes, then perhaps you may need to implement employee training or purchase equipment from a more reliable vendor.

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