"Day in the Life" Demonstration

IT Manager

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Linking Service Requests to Your Assets

With a click of a link, all the assets associated with a customer are presented to the service request creator. With one more click, an asset can be associated with the service request.

This data now becomes a powerful tool for decision making. When it comes time to make purchasing decisions, you can review the Asset Repair Frequency report to determine which manufacturers/models have the highest repair frequency.

In the example below, we clicked on the number of tickets for Laptops (#6) to expand the report to show a listing of ticket summaries.

In addition to the Asset Repair Frequency report, there are many other reports that can help make the IT Department more efficient and deliver high quality customer service:

• The Assets by Customer report indicates what assets need to be returned when an employee leaves your company.
• The Leased Assets Aging report will let you know in advance which assets are scheduled to be replaced so that you can staff for the replacement and possibly schedule customers for training on the new hardware and software.
• The Assets by Profile Fields report allows you to create your own customized report to answer almost any asset question.

For examples of more asset management reports, see "A Day in the Life of a Asset Manager".

Summary

Giva On Demand Software Option or Locally Hosted

Giva eHelpDesk is offered either as software that you can install locally on your infrastructure or as a hosted, software-as-service application through the Giva On Demand Software™ option.

The Giva On Demand Software option:

• Delivers high application availability and reliability
• Provides you with full control over application administration and ability to customize applications to meet your unique requirements
• Leverages IT resources, allowing your IT team to manage other, mission-critical systems
• Provides redundant power and network connections, back-up, physical and network security, and 24 x 7 x 365 monitoring, operations and administration
• Transmits service management network traffic over the public Internet, rather than on more expensive leased line WANs
• Dovetails with disaster planning and simplifies business continuity issues by minimizing applications hosted on-site

With the Giva On Demand Software option, you no longer need to purchase, manage, maintain, or upgrade:

• Application, database, and Web servers
• Database, Web server, and reporting (e.g. BusinessObjects™ Crystal Reports®) software
• VPN or other telecommunications equipment

The Giva On Demand Software option allows you to minimize upfront capital expenditures and reduce headcount requirements for set-up and on-going maintenance.

Additional Information on Giva Service Management Suite™

To speak with a business development professional about how the Giva Service Management Suite™ can help you reduce costs, speed issue resolution, and increase customer satisfaction, call +1.408.260.9000 today.

Giva Worldwide Headquarters
Giva, Inc.
1556 Halford Avenue, #102
Santa Clara, CA 95051
USA
Tel: +1.408.260.9000
Web: www.givainc.com

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