"Day in the Life" Demonstration

IT Manager

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Ticket Distribution by Assignee Report

This report allows you to easily see if the workload is balanced across your service groups such as Desktop or Networking. If there are many unassigned tickets in one service group, then you can take action. You may also want to look into the cause of the workload shift. All reports allow you to sort the data by customer location or region. This helps to make the reports very useful for global support organizations.

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