"Day in the Life" Demonstration

Help Desk Technician

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Summary

The job of an IT service group technician is unique. You handle the more difficult support requests and the ones that require specific skills. We know that you need to concentrate on these requests and utilize the Help Desk as your "assistant." The Help Desk receives the requests from the customer.

Wouldn’t it be great if the Help Desk Analysts knew what questions to ask, what expectations to set and when to notify you of new critical requests? Giva eHelpDesk helps accomplish these important steps in the support process.

Home Page – Ease of Use

The Giva eHelpDesk Home Page is where all the action begins. You can open, update, and close your service requests and manage your request queue from any computer at work or outside the office.

Giva eHelpDesk hot keys make it easier to navigate around the application.

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