"Day in the Life" Demonstration

Help Desk Technician

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View a Customer History Report of All Logged Requests

When you select the "Customer History" tab at the top of screen and enter the appropriate parameters, you are presented with an easy to read report of all logged requests for that customer.

Using the Customer History report makes it easy to see trends or similar events that help to make the diagnosis and resolution easier and faster. A Customer History report may help keep you from making mistakes of the past, may help you find a previous solution or may help you gain insights about the reliability of hardware or software.

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