"Day in the Life" Demonstration

Help Desk Technician

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Knowledge is Power – Customer Feedback Report

We know that every support technician wants to be able to make the customer happy. That is why we have given you a powerful tool to measure customer satisfaction. As an option, when service requests are closed, you can have a link to a one-question survey sent to customers via email. The survey asks the customer to rate the service received on a scale of 1 to 5. It also asks for any feedback. This information is then summarized in a report that displays your customer service scores by severity level for a selected date range.

To obtain a graphical presentation of the data, simply click on "Severity Level". The report will then be a pie chart of the ranking percentages for that severity level.

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