"Day in the Life" Demonstration

Help Desk Technician

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 >>

Giva Suggestion Box

At Giva, we welcome suggestions on how we can improve Giva eHelpDesk. In fact, the majority of enhancements that Giva implements come from suggestions made by our customers. That is why there is a "Suggestion Box" tab at the top of every screen so anyone can enter a suggestion easily at the moment that it occurs to them.

Summary

Giva On Demand Software Option or Locally Hosted

Giva eHelpDesk is offered either as software that you can install locally on your infrastructure or as a hosted, software-as-service application through the Giva On Demand Software™ option.

The Giva On Demand Software option:

• Delivers high application availability and reliability
• Provides you with full control over application administration and ability to customize applications to meet your unique requirements
• Leverages IT resources, allowing your IT team to manage other, mission-critical systems
• Provides redundant power and network connections, back-up, physical and network security, and 24 x 7 x 365 monitoring, operations and administration
• Transmits service management network traffic over the public Internet, rather than on more expensive leased line WANs
• Dovetails with disaster planning and simplifies business continuity issues by minimizing applications hosted on-site

With the Giva On Demand Software option, you no longer need to purchase, manage, maintain, or upgrade:

• Application, database, and Web servers
• Database, Web server, and reporting (e.g. BusinessObjects™ Crystal Reports®) software
• VPN or other telecommunications equipment

The Giva On Demand Software option allows you to minimize upfront capital expenditures and reduce headcount requirements for set-up and on-going maintenance.

Additional Information on Giva Service Management Suite™

To speak with a business development professional about how the Giva Service Management Suite™ can help you reduce costs, speed issue resolution, and increase customer satisfaction, call +1.408.260.9000 today.

Giva Worldwide Headquarters
Giva, Inc.
1556 Halford Avenue, #102
Santa Clara, CA 95051
USA
Tel: +1.408.260.9000
Web: www.givainc.com

<< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 >>