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Email and Assignee Alert Notifications to Assignee
If the email notification option has been set up, an Assignee will receive an email notification with brief details about the new service request. The following are the fields that you will receive in the email. There is also a link that will take you directly to the service request if you are logged into Giva eHelpDesk. If you are not logged into Giva eHelpDesk, it will take you first to a login screen and then directly to the specific service request.
| Please do not respond to this message. This is for information purposes only.
A ticket has been assigned to you. Severity Level: 3 (Click https://www.giva.net/ehelpdesk.cfm?d=et/5452 to edit ticket) Thank you, Your Company, Inc. Help Desk POWERED BY Giva eHelpDsk |
An Assignee will also be notified via an Assignee Alert pop-up window. If the Assignee is logged into Giva eHelpDesk, they will be informed in a new Assignee Alert pop-up window of each request newly assigned to them. If the Assignee is not logged into Giva eHelpDesk, then upon login they will get one Assignee Alert pop-up window with all the new requests assigned to them since the last login. From this pop-up window you can click on the ticket link and go directly to the ticket assigned to you.
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