"Day in the Life" Demonstration

Giva eKnowledgeManager User

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Giva Architecture

Giva eKnowledgeManager is a standalone application separate and distinct from other Giva applications. You can use Giva eKnowledgeManager seamlessly with any of our other services or you can purchase it independently and use it in conjunction with your current service service management system.

You can use Giva services to allow personnel to open up service requests for functions, for example, such as Help Desk, Customer Support, Finance, HR, Operations, etc. You can use Giva services in any environment where it is important to open service requests and track them through their lifecycle.

The Giva architecture use one underlying database of employees and separate independent "Service Desks" that can have entirely different configurations for service request subjects, severity levels, service level agreements, and other configuration information. Each Service Desk is a "silo". The service requests in each Service Desk can only be accessed by those authorized to access that Service Desk. Giva eHelpDesk and Giva eCustomerService are two examples of Service Desks that can share the same underlying database of employees.

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