"Day in the Life" Demonstration

Giva eKnowledgeManager User

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Giva eKnowledgeManager Integration with Giva eHelpDesk

This is the Home Page of Giva eHelpDesk with Giva eKnowledgeManager integrated. Giva eHelpDesk is a Web-native problem management system. The "Search eKnowledgeManager" and "Propose New Knowledge" are two links that allow access to Giva eKnowledgeManager.

Importance of Integration with Other Problem Management Systems

Giva eKnowledgeManager can be integrated with other problem management systems so that best practices can be followed such as proposing knowledge at the point of closing a service request. Giva eKnowledgeManager can also be integrated so that a hyperlink can be embedded near the service request description of client/server problem management applications so that our natural language, Boolean, and keyword searches can be quickly executed after a problem description is entered.

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