"Day in the Life" Demonstration

Giva eKnowledgeManager User

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The Knowledge Record – Optional Fields

• First and last name of Approver(s)
• Approval dates of all approvals
• Knowledge Hot or Not? This only pertains to Proposed or In Progress knowledge. This is used for when the person proposing the knowledge wants to quickly allow knowledge to be shared. Knowledge can immediately be marked "Hot" after it is proposed, but before approval has occurred. For example, perhaps a solution to a problem has been found and the problem affects a lot of customers. Best Practices suggest that users are allowed access to this knowledge before it can be approved.
• Knowledge Team Approval Date – Date the knowledge status is changed to Approved
• Last Modified By
• Last Modified Date
• Last Used Date
• File attachments – Each attachment has a number. An attachment can be associated with multiple records. There is only one copy of the attachment in the system so that if you update the attachment in one place. That is all that is necessary. Many different knowledge records may point to many different documents. There is the capability to associate and disassociate file attachments from records. All attachments are searched when any search is performed.
• Record History Display Field – This is a diary where the history of any changes made to the knowledge record is maintained.
• New History Note – This is where information is entered that will be displayed in the Record History Display Field.
• Problem Solving Score
• User Score
• Knowledge Source
• Security Level Fields – A knowledge record can be given a security level. Also, all users and customers that use the system can also be given security levels so that access is restricted to only knowledge records with a specified security level. Sensitive knowledge records can be limited to a select group of people.
• Knowledge Record Rejection Reason – This is a field for a reason why the knowledge was rejected and not approved. This field is displayed only if the knowledge record is not approved.

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