"Day in the Life" Demonstration

Giva eKnowledgeManager User

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Knowledge Statistics Report

This report provides the following information for each knowledge user.

• The number of knowledge records at each stage in the workflow. In essence, this is the work in process and shows the backlog of records that need to be reviewed.
• The age of each knowledge record at each stage in the workflow. This will help knowledge administrators understand the amount of time that is required to complete the workflow process. It will also help to identify bottlenecks in the process.
• The number of solutions rejected at various stages in the workflow. This will allow you to identify rework costs and potential problems with the knowledge-capturing task.
• The number of knowledge records that were proposed but rejected because they were redundant.

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