"Day in the Life" Demonstration

Giva eKnowledgeManager User

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Step 6 – Add/Edit Security Levels

Most knowledge bases have a variety of constituents – people who need access to its information. Typically, certain documents required by one group would be inappropriate for other groups. Rather than manage many small knowledge bases, it is more effective to manage a consolidated knowledge base and apply access control to certain documents. These access controls are part of the customer or user profile.

A knowledge record can be given a security level. Also, all users and customers that use the system can also be given a security levels. If a user is not approved for the security level of a knowledge record, it will not be returned as part of any search. Sensitive knowledge records can be limited to a select group of people.

For example, the Administrator can set-up three security levels for knowledge records. If a knowledge record is assigned a security level of "Company Confidential", then only a user or a customer that also has in their profile a "Company Confidential" security level can access that information via any search.

The following is the detail tab of a user profile. This is where a security level can be selected for each user or customer that you allow access to Giva eKnowledgeManager.

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