"Day in the Life" Demonstration

Outsourced Litigation Support Service Provider

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More than 65 Customizable Reports

In the parent company, there are 11 cross "Child Company" aggregated reports so that Merrill can very quickly run consolidated reports on the status of all their law firm customers.

There are 54 other reports to provide department managers with quantitative and qualitative measures of the work output in their departments. In addition, there are custom satisfaction reports available. You can also design your own reports.

Your firm is spending a lot of money on support people. However, today you may have no quantitative method to justify the headcount. With Giva eServiceDesk, for each headcount you propose to add, you will be able to present a quantitative justification for how much output they will produce. You will be able to quantify any increase in customer satisfaction and measure the affect on firm revenue. You will know how many service requests your department processes in a day or month and how long it takes to resolve these service requests. You will be able to perform trend analysis, customer satisfaction surveys, staff load balancing, etc.

Report Features

Data Download

• The "Create Download" link allows you to download the report data for use in other applications such as Microsoft® Excel.
• The "Create PDF" link allows you to create an Adobe® PDF file of the report.
• The "Email PDF" link allows you to create an Adobe® PDF file of the report and email it.

Data Sorting

Every report has multiple views. Simply click on the column heading to sort by the data in that column.

Drill-Down Capability

Every report has embedded links that allow you to drill down to see the raw data.

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