"Day in the Life" Demonstration

Support Department Professional

Facilities, Finance, Word Processing, Litigation Support, Copy Center

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Betty uses the pop-up form to attach the draft letter to the service request.

Figure 11: Add Attachment (WP Letter)

From beginning to end, this task took less than one minute to select the service desk, create the service request, complete the word processing form, attach her draft letter, and click the "Submit" button.

She receives confirmation in a Giva eServiceDesk window and also in her email. She is now able to track the progress of her request.

The Word Processing department can use this tool to better balance their priorities and workload. It can also be used to measure if they are meeting their service level agreements.

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