"Day in the Life" Demonstration

Support Department Professional

Facilities, Finance, Word Processing, Litigation Support, Copy Center

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Giva On Demand Software Option or Locally Hosted

Giva eServiceDesk is offered either as software that you can install locally on your infrastructure or as a hosted, software-as-service application through the Giva On Demand Software™ option.

The Giva On Demand Software option:

• Delivers high application availability and reliability
• Provides you with full control over application administration and ability to customize applications to meet your unique requirements
• Leverages IT resources, allowing your IT team to manage other, mission-critical systems
• Provides redundant power and network connections, back-up, physical and network security, and 24 x 7 x 365 monitoring, operations and administration
• Transmits service management network traffic over the public Internet, rather than on more expensive leased line WANs
• Dovetails with disaster planning and simplifies business continuity issues by minimizing applications hosted on-site

With the Giva On Demand Software option, you no longer need to purchase, manage, maintain, or upgrade:

• Application, database, and Web servers
• Database, Web server, and reporting (e.g. BusinessObjects™ Crystal Reports®) software
• VPN or other telecommunications equipment

The Giva On Demand Software option allows you to minimize upfront capital expenditures and reduce headcount requirements for set-up and on-going maintenance.

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